The Role:
We are looking for a Digital Product Manager – Associate to join our Transaction Banking division, focused on delivering innovative payment servicing capabilities for our corporate clients, operations and client-servicing teams. In this role, you will support the development of web and API-based capabilities and the optimization of operational workflows and internal tools, enabling clients and internal users to manage payment servicing journeys seamlessly.
You will partner with cross-functional teams including engineering, design, operations, and client-facing teams to enhance user experiences and translate complex payment servicing needs into automated, self-service and scalable digital products.
Responsibilities:
- Define product requirements for self-serve and automated payment servicing capabilities, based on client feedback and operational and corporate needs.
- Document clear user stories and acceptance criteria to collaborate, direct, and inform Design and Engineering resources
- Support in creating and maintaining a detailed product roadmap that aligns with broader business goals.
- Monitor, drive, and report adoption on payment servicing capabilities.
- Participate in backlog grooming, sprint planning, and prioritization of features to ensure timely delivery of enhancements.
- Collaborate with the UX design team to ensure digital solutions meet the high usability and accessibility standards for corporate clients.
- Present complex ideas and processes in easy to consume presentations to gain stakeholder alignment and drive initiatives forward
- Analyze user behavior, feedback, and data to continuously refine and enhance product features.
- Work with client-facing and operations teams' users to gather insights on pain points, product and process improvement opportunities
- Coordinate with engineering teams to ensure product features are delivered on time and meet quality standards
- Manage inter-team and technology dependencies to mitigate project and product risks
- Develop and nurture collaborative working relationships with key internal partners including business teams, various product teams, legal and compliance, and enterprise technology organizations.
Qualifications:
Experience:
- At least 3 years of experience in digital product manager, business analyst, or directly related experience
- Preferred at least 2 years of experience working with transaction banking or payments products
Technical Skills:
- Understanding of Agile product development methodologies
- Basic knowledge of UX/UI principles and how they apply to digital product design
- Proficiency in using product management tools, e.g., Jira, Confluence
- Ability to understand complex data models and perform data analysis
- Working knowledge of APIs, workflow or case-management platforms, e.g. ServiceNow, PEGA, Salesforce
- Ability to understand payment messaging standards, payment rails and operational change management is preferred
Soft Skills:
- Detail-oriented nature with strong problem-solving ability
- Strong communication and collaboration skills, able to work effectively with diverse teams
- Proven track record in balancing corporate customers outcomes, business needs and technical feasibility, and delivery
- Success in navigating corporate environments and startups
- Comfortable in the fast lane: Experience with driving rapid team and product growth
- Mission Driven: Must be a strong believer in the team and mission
- Inclusive Culture: Considerate to the cultural differences of team and a diverse user-base
- Forward thinking: Anticipation of organizational needs for efficiency
Education:
- Minimum Bachelor’s Degree or military experience