JOB SUMMARY & RESPONSIBILITIES

Control Operations within Human Capital Management (HCM) Operations is responsible for designing and managing the firm’s core employee data systems and manage risks for HCM division. Control Operations is a dynamic team with broad responsibilities and interaction with numerous teams around the globe. We implement leading edge HCM technologies to optimize process and operational efficiency, ensuring that all HCM data is compliant with internal and external requirements.  This is an excellent opportunity to gain insight into the full breath of HCM activities. The Control Operations team is a global team with ground presence in India (Bengaluru and Hyderabad) and United States (New York and Dallas)

HOW YOU WILL FULFILL YOUR POTENTIAL

Manage the HCM operations processes globally, in alignment with the global/ regional compliances and business directions, managing employee data administration, including HRIS and other HCM systems to ensure accuracy and timely maintenance.

•  Maintain a detailed understanding of HCM data and validation mechanisms in each system; work with technology partners and HRO vendors to investigate issues & queries, assess impacts and formulate and propose solutions as required. 
• Execute HCM Operations processes and ensuring appropriate service delivery support with accurate and timely processing of information with all HCM Operations stakeholders globally, maintain the SLAs. 
• Recommend continuous improvements and be proactive in simplifying the existing HCM Operations processes and procedures. Core Projects Support by leading and participating in strategic firm wide technology, regulatory and compensation related initiatives. 
• Emphasis on data integrity and analysis to support key HR decisions, with specific focus on data management, maintenance, reporting and providing insights. 
• Ability to understand and adhere to the standard operations and controls, determine compliance with policy, apply/ recommend corrective actions with guidance from supervisors. Own and update changes, champion strong documentation practices. 
• Works with Global team members to provide advice / guidance to clients and stakeholders external to HCM (i.e. Payroll). 
• Key contact for managing issues and escalations related to HCM Operational procedures across the region including postings on Root Cause Analysis, initiation of Risk Tickets etc. 
• Transactional Management for all employee lifecycle processes in HRIS. 
• Manage/ support Global Time and Attendance Operations including Vacation policies, processes and system enhancements to meet regulatory demands.

QUALIFICATIONS

• Bachelors / Post Graduate degree in Engineering/Statistics/Human Resources

COMPETENCIES

• 2-4 years of relevant work experience in HR and/or HR operations or HR Services domain
• Familiarity with HR Information Systems (HRIS), such as Oracle Cloud, Oracle Absence and other systems 
• Ability to follow process workflows, recognize exceptions, and manage escalations 
• Ability to handle multiple, time-sensitive tasks while ensuring the delivery of high-quality work
• Highly organized, attention to detail and excellent follow-through required
• Self-motivated and able to work in an autonomous, yet collaborative environment
• Strong verbal and written communication skills, as well as strong organizational and interpersonal skills
• Good excel knowledge, ability to generate and manage reports and basic analysis. 
• Ability and willingness to work in shifts as needed to provide the Global support