Asset and Wealth Management (AWM)

Across Asset and Wealth Management (AWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. The wealth management businesses provides financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across AWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design.

Marcus by Goldman Sachs

The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

Job Summary:

• Responsible for setting team level strategic action plans, by developing vision, setting high standards and executing to ideas
• Oversee a high performing operation teams to achieve business goals in customer service and maintain employee satisfaction by providing leadership, communication, coaching and professional development to direct reports and their teams. 
• Ensure timely, quality resolution of customer/client inquiries. 
• Provide workload management for cross functional teams, ensuring that all SLAs are met on a consistent basis.
• Manage Money Movement General Ledgers exceptions and escalations timely.
• Oversee ACH Exception process flow and Outgoing wire processing. 
• Responsible for hiring of staff and developing key business tactics and plans to ensure departmental service levels and customer satisfaction levels are achieved. 
• Proactively resolve potential issues, with escalation as appropriate. 
• Creates and maintain an environment with intense focus on customer satisfaction and professional customer support balanced with consistent achievement of standard business objectives.
• Work closely with cross functional partners to ensure collaboration and process efficiencies are maintained. 
• Drives improvements in business processes and ensures optimal resource utilization and audit compliant administrative process and strategy. 
• Assist in documenting business requirements that can drive business process improvements and simplification

Basic Qualifications:

• Bachelor’s degree
• Minimum of 3 years of banking or contact center operation experience
• Minimum of 5 years supervisory experience and managing other leaders
• Must be self-directed, detail oriented, critical thinker, positive attitude, driven, able to work independently in a team-oriented and fast paced environment

Preferred Qualifications:

• Master’s degree in Finance or a related field 
• Leadership experience in a startup environment
• Money Movement Reconciliation experience