Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.

Marcus by Goldman Sachs

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

Responsibilities:

• Serve as primary contact and investigator for US Deposits-related complaints
• Complete assigned complaints to meet monthly objectives and SLA requirements
• Participate in assigned projects to improve processes, reduce handoffs, and increase automation
• Efficiently work complaints to decrease turnaround time to resolve complaints for customers
• Meet established goals for all metrics; including quality, productivity, schedule adherence, and error findings

Basic Qualifications:

• Strong problem solving and analytical skills
• Ability to multi-task in a fast-paced environment
• Excellent communication skills, both verbal and written
• High level of accuracy and attention to detail
• Eager to learn and committed in executing tasks accurately and timely
• Proficiency with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)

Preferred Qualifications:

• 6-month tenure
• Current experience working with escalated customer
• Prior experience working in similar environment

Note: If you previously applied for a SRS or complaints role, please do not hesitate to reapply.

Please keep the following factors in mind when determining if you’d like to pursue this opportunity: 

• Reflect on your personal quality and compliance performance
• Punctuality and attendance are key components of this role
• Your comfort level with providing positive and constructive feedback to peers and business partners
• Your ability to manage your own workload and to meet stringent deadlines
• Required to take inbound calls for processing requests from Front Office and/or customers and adhere to our quality program expectations
•  Required to make outbound follow-up calls as needed and adhere to our quality program expectations