Transaction Banking Operations, Client Services, Associate, Singapore
ABOUT GOLDMAN SACHS
At Goldman Sachs, we connect people, capital and ideas to help solve problems for our clients. We are a leading global financial services firm providing investment banking, securities and investment management services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals.
ABOUT OUR ROLES
Transaction Banking Operations provides end to end support for the cash management needs of our corporate and institutional clients. We enable Transaction Banking to expand its products and global footprint. Our teams execute within a front to back operating model covering the key functions of client implementation, onboarding, and servicing. In addition to managing risk, we deliver change using business intelligence and solutions used across Operations.
JOB RESPONSIBILITIES
- Help assist in leading the local Client Services Team as part of the Global Transaction Banking Operations team, delivering client service excellence as we build, launch, deliver and evolve a suite of new Transaction Banking products for our Corporate Clients.
- Be client service, control and solution orientated as we roll out a significant program of new and enhanced functionality in support of our offering.
- Support our new Client Service functions globally and help establish, develop, monitor, and manage the client service architecture that allows us to deliver this growing suite of Transaction Banking Services.
- Understand and support the FX Payment Flows and liquidity sourcing that are a key component in delivering our Global Payment offering to our clients. Develop and implement best practice to enable efficient movement of International Payments and the flows, payment schemes and the processes surrounding them.
- Work with internal teams, strategic partners and clients to manage a range of queries related to payments, accounts, account management, client on-boarding, client issue resolution, payment repairs, firm/customer funding flows and FX unwinds.
QUALIFICATIONS
- Bachelor’s degree with 3+ years of professional and relevant experience
- Experience managing, growing and developing Client Service teams in Transaction Banking, Payment Processing or FX Middle Office
- Strong Interpersonal skills and Leadership skills
- Proficient in direction and oversight of functions with a focus on client support and risk management
- Good understanding of either the FX business including FX Payments or of International Payment Servicing or Transaction Banking Account Management
- Experience in delivering client service excellence
- Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail
- Excellent communication skills (written and verbal in English) to support our new client service functions globally and interact with our internal stakeholders
PREFERRED QUALIFICATION
- Ability to effectively manage Global Stakeholders
- Candidate must be proactive, enthusiastic and team oriented
- Ability to remain composed under pressure
- Ability to prioritize and make decisions in a fast-paced environment
- Accuracy and attention to detail
- Adapt to new changes and new challenges
- Well-developed organizational skills
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
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