OUR IMPACT

Operations is a dynamic, multi-faceted division that partners with all areas of the firm to deliver banking, sales and trading and asset management capabilities to clients around the globe. Alongside this integral service delivery role, Operations provides essential risk management and control, preserving and enhancing the firm’s assets and its reputation. Behind every trade executed, every new product launched, every market entered, and every transaction completed is an Operations team that develops the foundational processes and controls that make our business flow. 

Asset Servicing is a team responsible for the management of Voluntary and Mandatory Income and Corporate Actions events across the globe for both equity and fixed income products.  Areas of focus include event creation, instruction, entitlement distribution, reconciliation , claims management and dedicated client service. The Asset Servicing role requires a professional with deep Operational expertise and proven experience in managing high-risk functions with short deadlines. 

YOUR IMPACT

A successful candidate will take on the management of a group of regional teams, collaborating with other managers and groups across the globe. There is a wealth of knowledge to be gained from the diversity of the markets, events and products covered by Asset Servicing on a day-to-day basis, along with a unique opportunity to interact heavily with various businesses and operational units across the firm.

This role provides a fantastic opportunity to broaden product and market expertise and to develop management skills across a broad range of topics. This role also provides substantial exposure to senior stakeholders, offering excellent opportunities for career progression. The firm provides a range of development tools including Goldman Sachs University courses and a formal Feedback 360+ review process to enhance management effectiveness and equip individuals to progress in their careers. 

DESIRED SKILLS & EXPERIENCE

We are searching for an experienced Operations professional to join Global Banking & Markets Operations in Salt Lake City as an Asset Servicing Manager. Responsibilities include:

Risk Management 

• Proven ability to effectively manage operational risks and develop control enhancements
• Challenge existing risk and control framework and the status quo to further reinforce the control environment 
• Drive reduction of exceptions and minimize any financial exposure to the Firm as well as clients. 

Communication

• Articulate issues clearly and communicate effectively with all levels of the organization (analyst to managing director)
• Demonstrate great interpersonal skills and ability to develop strong relationships with key stakeholders both inside and outside of Operations
• Independently communicate with clients, brokers, vendors and / or market participants to facilitate smooth set of up of corporate action events and processing. 
• Understand complex situations and communicate with senior leadership ‘in the moment’ offering opinions and solutions

Functional & Technical Expertise

• Possess robust financial industry knowledge and experience and takes initiative to broaden skill sets
• Exhibit strong analytical skills with an ability to understand complex workflows and provide day-to-day issue resolution
• Deliver consistently in spite of multiple demands through effective time management, prioritization and delegation

Innovation

• Enhance the control environment through business intelligence-related initiatives to increase scalability, adapt to regulatory changes and deliver creative solutions to clients
• Proven track record as an agent of delivery and change, challenging existing processes to evolve businesses and industry to align with Operation’s Strategic objectives
• Create a culture of innovation whereby teams proactively investigate how they may be able to leverage new or alternative technologies and working practices

Client Focus 

• Effectively handle difficult requests and build trusting, long-term relationships with clients 
• Balance priorities of ensuring optimal outcomes for clients and simultaneously pursuing the firm’s interests
• Act as a senior point of contact in supporting the business and assessing new opportunities
• Coach others actively on the importance of client focus and how to apply it in in day-to-day roles

Management, Leadership & Culture

• Inspire followership and connect with all levels of the organization to cultivate a high-performance environment centered on our people
• Build a resilient and motivated team by promoting diverse perspectives, creating mobility and stretch opportunities, providing transparent feedback and career coaching
• Proven experience with developing and managing a team; brings strong project management skills 

PREFERRED QUALIFICATIONS & SKILL SETS

• 8-10 years of relevant experience preferred with proven ability to manage global + regional teams 
• Prior exposure to Corporate Action event processing or middle office functions is preferred
• Sees the big picture and keeps current with emerging business, economic and market trends
• Works intensely towards extremely challenging goals and persists in the face of obstacles and setbacks
• Strong team player who collaborates readily with others within and across teams
• Encourages other team members to participate and contribute, and acknowledges others' contributions
• Improves current processes and develops creative solutions that are grounded in reality and have practical value
• Influences outcomes by taking a position on issues and presenting sound, persuasive rationale for ideas

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. 

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers. 

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html