About Consumer Advocacy

Sitting within the Platform Solutions segment at Goldman Sachs, the Consumer Advocacy team is seeking an experienced individual at the Vice President level to join the team in the US.  With an increased focus on regulatory engagement, consumer protection and fair and responsible banking practices, this individual will partner closely with the first, second and third lines of defense to advocate for consumer interests and work closely on key initiatives across the business. 

Responsibilities:

• Focus on both internal and external customer advocacy efforts to drive business outcomes and profitability while protecting the firm against reputational and regulatory risk; key team functions include complaint reporting and analytics, fair and responsible banking program, regulator engagement strategy, trade association participation and other retail banking industry engagement efforts 
• Serve as liaison with key regulators and business stakeholders on regulatory projects end-to-end
• Engage on regulatory operations for consumer businesses, including oversight of regulatory actions, large-scale remediation projects and regulator relationships
• Project manage cross-functional, regulatory projects with strong attention to detail  
• Serve as administrator for senior level governance forums to drive correct level of engagement, and outcomes. 
• Understand and maintain regulatory changes impacting the consumer business and create strategies to support and address
• Serve as subject matter expert on consumer protection matters, including but not limited to UDAP/UDAAP-related regulations and industry topics 
• Drive engagement model with priority trade associations and lead engagement with key external advocacy groups
• Represent the firm in external committees including Consumer Bankers Association

Qualifications: 

• 5+ years of relevant experience
• Background in consumer banking required; prior regulatory experience preferred
• Skilled in combining data analytics with product knowledge to generate actionable insights 
• Excellent stakeholder management skills; able to influence cross-functional teams 
• Problem solver and creative thinker, with the ability to work in a fast-paced environment 
• Excellent interpersonal and communication skills, both written and verbal 
• Comfort and ability to present complex material in front of diverse stakeholder groups
• Results-oriented -- ability to handle multiple, time-sensitive projects while focusing on the quality of work delivered